Frequently Asked Questions

You can make a purchase without registering as a member.

[Benefits of Membership Registration]

By registering as a member, you can save information you entered when placing an order, including your customer information, delivery address, and ordered items. You can also enjoy the following benefits.

1. Automatic display of basic information
   (When you log in and make a purchase, your basic information such as your name and address will be automatically displayed on the shipping address input page, eliminating the need for manual input.)
2. Order history inquiry
3. Add to Favorites
4. Specify the delivery address in the "Delivery Address List" (limited to addresses within Japan).

You cannot register.

When registering as a member, you are required to enter your full name, email address, and a phone number where you can be reached during the day. Even if your registration is completed by the system, if it is discovered that the information is false or if there are any deficiencies in the information you have entered, we may contact you to confirm the details or cancel your membership registration and order.

You cannot register.

Furthermore, you cannot register an address outside of Japan.

Please make the changes through the "Account Information" section of your Grand Seiko ID My Page.

After logging in via the My Account button (human-shaped button) at the top of the page, you can register new delivery addresses and change or delete existing addresses from the "Delivery Address List" in your member's My Page.

However, you cannot change past order information that has already been confirmed.

*Multiple addresses can be registered in the "Delivery Address List".

*You can also set an address as the "default address" so that it is automatically entered on the delivery address input page when making a purchase.

Please proceed with the cancellation process from "Account Information" on your Grand Seiko ID My Page.

Once your order is confirmed, a "Order Confirmation" email will be sent to the email address you registered. Please check this email as it contains information such as your ordered items, shipping address, and billing information.

Grand Seiko Boutique Online members can also check the details in "Order History" after logging in via the My Account button (human-shaped button) at the top of the page.

If you have completed your order and the order number is displayed on the screen, but you have not received an "Order Confirmation," there is a possibility that your order was not processed correctly for some reason.

the Grand Seiko Boutique Online Office .

You can change your order details before clicking the "Proceed to Checkout" button.

*If you wish to change your order details after the order number is displayed on the screen, you will not be able to change or cancel your order yourself. We apologize for the inconvenience, but please contact the Grand Seiko Boutique Online Office immediately. When you do, please provide your order number.

We apologize for the inconvenience, but please contact the Grand Seiko Boutique Online Office immediately. When you do, please provide your order number.

We apologize, but we are unable to reserve items listed on the Grand Seiko Boutique Online website.

For pre-release items purchased through the Grand Seiko Boutique Online, you can either pick them up at the store or have them delivered to your specified address after the release date.

Products listed on the Grand Seiko Boutique Online website can also be purchased in-store if they are in stock. However, inventory levels may differ between online and in-store, so we recommend contacting the store in advance before visiting.

Some items may be sold out or temporarily unavailable, which is why they are not listed.

Once you log in as a member and proceed to checkout, your customer information address will be automatically entered as the shipping address. Please click on "Shipping Address" and select your shipping address.

Please enter your request to change the sender's name in the "Other requests" section at the bottom of your shopping bag, and specify the desired change.

When purchasing from the Grand Seiko Boutique Online, you can only specify one delivery address. If you wish to purchase multiple watches or have them delivered to different addresses, please complete the purchase process for each delivery address.

You can only specify one delivery address per order. If you require separate deliveries to two or more addresses, we kindly ask that you place two or more separate orders.

Since each item comes in its own box, we are generally unable to combine the boxes. Each item will be individually packaged and delivered to you.

For orders where multiple items are delivered to the recipient in a single package, we will attach sticky notes (such as easily removable memos) indicating the product name or color to each item to help distinguish them, even if you do not specify otherwise.

Shipping is free nationwide.

Orders will be shipped within 5 business days of the order date. If you choose to pay by bank transfer, we will ship within 5 business days after confirming your payment. For more details, please refer to the "Delivery Time" section of the "Information Based on the Act on Specified Commercial Transactions."

We only ship within Japan. Please note that we do not ship internationally.

Grand Seiko Boutique Online uses Sagawa Express for shipping. Please note that you cannot specify a different shipping carrier.

After your order has been shipped, you can check the delivery status on the shipping carrier's website by clicking on the tracking number included in the "Shipping Confirmation" email that will be sent to you.

We only ship within Japan. Please note that we do not ship internationally.

We accept credit cards (single payment, installment payments, revolving payments, and bonus lump-sum payments) and bank transfers.

Customers who require a receipt should enter "Receipt requested" in the "Other requests" section at the bottom of their shopping bag and be sure to specify the recipient's name. (Please note that we cannot issue a receipt without a recipient's name.)

Please note that due to the timing of product shipment, the order date on the Grand Seiko Boutique Online and the billing month for your credit card may differ. The billing amount will be notified to you via email in the "Order Confirmation" section.

For further details, please contact your credit card company.

The bank account information for the transfer is as follows:

[Bank Transfer Details]
Bank Name: Mizuho Bank (0001)
Branch Name: Ginza Chuo Branch (Branch Number 125)
Account Type: Current Account
Account Number: 0106823
Account Holder: Wako Co., Ltd. Please check here for important notes regarding bank transfers .

At Grand Seiko Boutique Online, we offer free band size adjustments for purchases made through our online store. We will adjust the band to approximately 5mm larger than the wrist size you specify on the shopping bag page. ( Please check here for instructions on how to measure your wrist size .) If you wish to have the size adjusted after receiving your product, you can bring the product and warranty to one of the following Grand Seiko Flagship Boutiques: Ginza , Ginza Namiki - dori , Ginza , Omotesando Hills , Osaka Shinsaibashi , Kyoto , or the Seiko Watch Customer Service Center , and we will adjust the size free of charge. Band size adjustments are also available at Grand Seiko retailers nationwide . However, a separate band adjustment fee will apply in that case.

Cancellations are possible before the product is shipped. *However, if initial engraving has been requested, cancellations cannot be accepted even before shipping. Returns and exchanges due to customer convenience after the product has been shipped are not accepted. Please refer to "Information based on the Act on Specified Commercial Transactions" for information on cancellations, returns, exchanges, and handling of defects and damage .

While we take every precaution to manage our products, please refer to the "Information Based on the Act on Specified Commercial Transactions" section, specifically the section on cancellations, returns, exchanges, and handling of defects and damage, for information on how to return items in case of initial defects .

Please submit your request through the Grand Seiko online repair request site below. Alternatively, you can also request repairs at our Grand Seiko Boutiques in Ginza and Osaka Shinsaibashi. Please feel free to contact us for more information.

Online repair service available at Grand Seiko boutiquesin Ginzaand Osaka Shinsaibashi.

When you purchase a watch from our online store, in addition to the 5-year warranty period, we offer a service that covers a flat rate of 25,000 yen (excluding tax) from the complete service fee. This service is valid for 8 years from the date of purchase (product shipping date or store pickup date).

You can use this service by presenting the Maintenance Support card (white plastic card) and warranty card included with the watch when you request the complete service.

The Maintenance Support card (white plastic card) will not be reissued, so please keep it safe.

For details on the complete service, please refer to this page. To request repairs, please use the Grand Seiko online repair service.

The "Order History" feature is a benefit for Grand Seiko Boutique Online members.

If you have placed an order after registering as a Grand Seiko Boutique Online member, you can check your order history in the "Order History" section of your member's My Page.

Yes, you can join. Please refer to the "GS9 Club Guide" enclosed with your product shipment and register as a member on the dedicated website to join the GS9 Club. Click here for more information about the GS9 Club.